Terms of Use

Welcome to Elazar. Using the app and the website constitutes acceptance of these terms. If you do not agree to them, please do not use the service.

1. Who operates the service

The service is operated by ArkaDigital. For any matter, including complaints and cancellation notices: support@elazar.app.

2. What the service is, and talking to an AI

Elazar is an artificial intelligence, not a person. The character "Elazar" is fictional and the replies are generated by a language model. There is no therapist, counsellor, rabbi or other professional behind it.

The service combines numerology, Kabbalah and astrology calculations, and is intended for enrichment, inspiration and personal reflection only. It does not constitute medical, psychological, legal or financial advice and is not a substitute for a professional. Content is generated by a language model and may be inaccurate or wrong; do not rely on it for significant decisions about health, money, legal matters or relationships.

If you are in distress, please contact a mental health professional or your local crisis line. In Israel: ERAN at 1201, or Magen David Adom at 101 in an emergency. In many EU member states the emotional support line 116 123 is available. In the US and Canada, call or text 988.

3. Age

Use is permitted from age 16 and up. By signing up you confirm that you are at least 16.

4. Subscription, payments and auto-renewal

Some features are free within a weekly quota. Full access requires a paid subscription — monthly or yearly — purchased through the App Store or Google Play, subject to the usage quotas described below. The exact price is shown in the app and in the store, in your local currency, before you confirm the purchase, and that is the binding price.

The subscription renews automatically at the end of each period at the same price, unless cancelled at least 24 hours before the renewal date. A free trial (where offered) converts to a paid subscription at its end unless cancelled beforehand. Billing is charged through your Apple or Google account.

Managing and cancelling the subscription is done in your Apple or Google account settings, not with us — that is the only mechanism that stops auto-renewal. Cancellation takes effect at the end of the current billing period, and the subscription stays active until then. Refunds are subject to the stores' policies. If we raise the subscription price we will notify you in advance and your consent will be required to continue.

5. Cancellation rights

In addition to the store mechanism, under the Israeli Consumer Protection Law you have the right to cancel a distance-selling transaction within 14 days of entering into it or of receiving the transaction details document, whichever is later. A person with a disability, a senior citizen or a new immigrant may cancel within four months, subject to the conditions of the law.

The subscription is an ongoing transaction. You may cancel it at any time, and cancellation takes effect no later than three business days from when notice is given (or six business days if sent by registered mail). On cancelling an ongoing transaction you are charged pro rata for the period the service was actually provided and refunded the balance. Cancellation notice may be sent to support@elazar.app, and we will confirm receipt.

Please note: because the purchase is made through Apple or Google, the actual refund is issued by them. We will assist you with the store in any case where your cancellation right under Israeli law is not honoured.

6. Usage quotas

Generating the app's content carries a real computational cost, so all plans — including the paid subscription — are subject to a fair-use policy. The paid subscription includes a generous monthly message quota designed to comfortably cover regular personal use; wording such as "freely" or "full access" refers to reasonable personal use within this quota. The current quota and your remaining balance are shown inside the app.

Beyond the quota you can continue with separately purchased message packs ("energy"). Energy packs are a one-time consumable product: purchased messages do not expire while your account exists, but they are non-transferable, cannot be converted to money, and are deleted together with the account. We may adjust quota sizes and pack contents from time to time; a materially adverse change will be announced in the app 14 days in advance and apply from the following period, without reducing a quota already paid for.

7. Fair use

Do not use the app for offensive or unlawful content, attempt to bypass technical limits or usage quotas (including via automated means or multiple accounts), scrape or copy content at scale, or harm service availability. We may restrict or block an account that violates these terms; where an account is blocked for a violation, no refund is given for the remaining period, except as required by law.

8. Intellectual property

All rights in the app, the Elazar character, the design and the content are reserved by ArkaDigital. Personal content generated for you is for your personal use, and you may not sell it or distribute it commercially.

9. Liability and its limits

The service is provided AS IS. We do not guarantee the accuracy of the content, its fitness for a particular purpose, or uninterrupted and error-free availability. Subject to applicable law, we will not be liable for indirect, consequential or special damages arising from reliance on the content. Our total liability, to the extent it applies, will not exceed the amount you paid us in the twelve months preceding the event.

Nothing here limits rights that cannot be waived under the consumer law applicable to you.

10. Privacy

Data collection and processing are governed by the Privacy Policy, which forms an integral part of these terms. Account and data deletion is explained here.

11. Changes to these terms

We may update these terms. A material change will be announced in the app and on the website at least 14 days before it takes effect, and the update date will appear at the top of this document. If you do not agree to a change, you may cancel your subscription and stop using the service before it takes effect.

12. Governing law and jurisdiction

These terms are governed by the laws of the State of Israel, and jurisdiction lies with the courts of the Tel Aviv district. If you are a consumer resident in another country, nothing here deprives you of consumer protections that cannot be waived under the law of your place of residence, nor of your right to bring proceedings before the competent forum there.

13. Complaints and contact

For any question, request or complaint: support@elazar.app. We respond within 14 days. If we cannot reach agreement, you may contact the Israeli Consumer Protection and Fair Trade Authority or the competent forum.